Terms of Service

1. The Service

Senvvo provides a SaaS platform that enables pediatric therapy practices to deploy a parent-facing chat assistant and developmental screener, and to view aggregated analytics from those tools. The platform is intended for use by licensed healthcare practices and their authorized staff.

2. Not a Medical Device

The Senvvo screener is a practice engagement and informational tool. It is NOT:

• A clinical diagnostic tool
• A validated medical screening instrument
• A substitute for professional clinical evaluation
• A medical device as defined by the FDA

Screener results are informational only and do not constitute a diagnosis, clinical recommendation, or medical advice. Practices are responsible for communicating this clearly to parents and for any clinical follow-up.

3. Practice Responsibilities

By using Senvvo, your practice agrees to:

• Use the platform only for its intended purpose
• Communicate clearly to parents that screener results are informational and not clinical evaluations
• Comply with all applicable laws including HIPAA, state privacy laws, and professional licensing requirements
• Not use the platform to store, process, or transmit protected health information beyond what the platform is designed to handle
• Maintain appropriate consent processes for parent data collection in your jurisdiction
• Not reverse engineer, copy, or resell the platform

4. Business Associate Agreement

Senvvo's architecture is designed to minimize PHI processing. Parent contact information submitted via the screener is transmitted directly to the practice via email and is not retained by Senvvo. Because Senvvo does not store PHI on behalf of covered entities, a Business Associate Agreement (BAA) may not be required. However, practices with specific compliance requirements should consult their compliance officer. We are willing to discuss BAA arrangements with practices that require them — contact hello@senvvo.care.

5. No Protected Health Information

Senvvo is not designed to receive, store, or process Protected Health Information (PHI) as defined under HIPAA. The platform collects only general contact information (name, phone, email) and engagement data (screener responses, chat session metadata).

• Do not enter diagnoses, clinical notes, insurance claim data, or other PHI into any Senvvo field
• Do not use the chat assistant or screener to collect or transmit clinical health information
• Screener responses are informational only and are not clinical records
• Contact information submitted by parents is forwarded to the practice via email and not retained by Senvvo

Practices are solely responsible for ensuring that neither they nor their patients transmit PHI through the platform. Senvvo bears no liability for PHI inadvertently submitted through the platform by practice staff or parents.

6. Accounts and Access

Practice accounts are for authorized practice staff only. You are responsible for maintaining the security of your login credentials. Notify us immediately of any unauthorized access at hello@senvvo.care.

7. Fees and Billing

Subscription fees are billed as agreed at the time of sign-up. All fees are non-refundable except as required by law. We reserve the right to modify pricing with 30 days notice to active subscribers.

8. Intellectual Property

The Senvvo platform, including its design, code, and content, is owned by Senvvo. Practice-specific content (logos, knowledge base entries, screener customizations) remains owned by the practice. By uploading content to Senvvo you grant us a limited license to display and process it solely to provide the service.

9. Limitation of Liability

10. Disclaimer of Warranties

11. Termination

Either party may terminate at any time with 30 days written notice. We may terminate immediately for material breach including misuse of the platform or non-payment.

12. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

13. Contact

hello@senvvo.care