Last updated: March 2026
Senvvo ("we," "our," or "us") operates the Senvvo platform at senvvo.care and app.senvvo.care. This Privacy Policy explains how we collect, use, and protect information when practices and parents use our services.
Senvvo provides analytics and engagement tools for pediatric therapy practices. We are not a healthcare provider, insurer, or covered entity under HIPAA. Practices that use Senvvo remain responsible for their own HIPAA compliance obligations.
From practice managers (dashboard users):
From parents completing the screener:
Parent contact information
Parent names, email addresses, and phone numbers are used solely to send screener results to the parent and notify the practice of a completed screening. This information is transmitted via email and is NOT stored in our database after the email is sent. The practice receives this information directly and is responsible for how they store or use it.
Screener responses
Individual question responses are used only to generate the results shown to the parent and included in the practice notification email. Responses are not stored in identifiable form. We store only aggregated, de-identified domain scores (e.g., "3 of 6 milestones met in Gross Motor") linked to an age range — never to a name or identity.
Practice analytics
Aggregated, anonymized screener data is used to provide practices with population-level insights (e.g., most common concern domains, screening volumes by age range). No individual parent or child can be identified from this data.
Chat assistant
Chat conversations are processed to generate responses and log anonymized session events (conversation started, message sent, contact requested). Message content is not stored. Session data is linked to a random session ID, not to any personal identity.
Our screener collects information from parents about their children. We do not knowingly collect personal information directly from children under 13. The screener is completed by a parent or guardian on behalf of their child. We do not store children's names, birthdates, or any directly identifiable information about children.
We do not sell personal information. We do not share parent contact information with any third party other than the practice whose screener the parent completed. We use the following service providers who may process data on our behalf:
Each of these providers maintains appropriate data security measures.
Parent contact information (name, email, phone): transmitted via email and not retained in our systems beyond the immediate transaction.
Screener results links: expire after 48 hours.
Anonymized analytics data: retained indefinitely to provide practices with historical trend data.
Practice account data: retained for the duration of the practice's subscription and deleted within 30 days of account termination upon request.
We implement industry-standard security measures including:
Parents who have completed a screener may contact us at hello@senvvo.care to request information about what data we hold related to their submission. Because we do not store names or email addresses after the initial transaction, we may be unable to locate records associated with a specific individual.
We may update this policy periodically. We will notify practices of material changes via email. Continued use of the platform after changes constitutes acceptance.